Privacy Policy
Effective Date: 22 December 2025
This Privacy Policy explains how lpu-distanceonlineadmissions.in (“Website”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit the Website or submit your details through our contact/application form. By using this Website, you agree to the practices described in this Privacy Policy, in line with applicable Indian data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Who We Are
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This Website is an independent education counselling and admissions support platform that provides information and assistance for admission to distance / online programmes such as MBA, MCA, BBA, BCA offered by Lovely Professional University (LPU) and other institutions, as applicable.
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We are not the official website of Lovely Professional University (official domains include lpu.in, lpude.in, lpuonline.com, etc.). Any use of the name “Lovely Professional University” or “LPU” is only for informational and counselling purposes about their programmes.
Information We Collect
When you visit the Website and submit the Contact / Apply Now form, we may collect the following information:
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Personal Identifiers
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Full name
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Mobile number
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Email address
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City, state, country
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Date of birth (if collected)
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Academic & Course Details
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Highest qualification and stream
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Year of passing
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Current occupation / work experience (if collected)
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Preferred course (e.g., MBA, MCA, BBA, BCA)
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Application & Document Data
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Uploaded documents such as marksheets, certificates, ID proofs, photographs, and other documents required to process admission.
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Usage & Technical Data
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IP address
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Browser type, device type, operating system
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Pages visited, time spent, referring URLs and other analytics data collected through cookies or similar technologies.
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Communication Data
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Information you enter in message fields in our form
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Records of our responses via WhatsApp, email, or phone calls after you submit the form.
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How We Use Your Information
Your information is used for the following purposes:
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To contact you via WhatsApp, email, or phone call after you submit the form, to provide counselling, explain courses, fees, eligibility, and admission process.
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To assist you with filling application forms, submitting documents, and completing admission formalities with the relevant university or its authorised partners.
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To share your details and documents with the concerned university / admission cell / authorised partner only for counselling, verification, and admission processing for the programmes you are interested in.
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To send you updates related to your enquiry or application, such as document requirements, deadlines, payment guidance, or learning platform access information, where applicable.
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To improve our Website, analyse traffic, and optimise our marketing and communication activities using analytics and similar tools.
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To comply with applicable laws, respond to lawful requests, and prevent fraud or misuse of our Website.
Legal Basis and Consent
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Your personal data is processed on the basis of your consent, performance of a service you requested (counselling and admission support), and our legitimate interests in improving our services and communications.
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By submitting your details through our form, you consent to being contacted via WhatsApp, email, or phone call on the contact information you provide, for counselling and admission assistance related to distance / online education programmes.
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You may withdraw your consent at any time by sending a request through our contact form, but this will not affect processing already carried out based on your prior consent, and we may retain some data as required by law.
Cookies and Tracking Technologies
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Our Website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve content and performance.
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Third-party tools (for example, analytics or advertising services) may collect anonymised or pseudonymised information about your interactions with the Website to help us measure and improve our campaigns.
You can manage or disable cookies through your browser settings, but some parts of the Website may not function properly if cookies are disabled.
Sharing of Your Information
We may share your information with:
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Universities / Institutions / Authorised Partners: To process your enquiry or application, verify your documents, and complete admission formalities for the programmes you have expressed interest in.
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Service Providers: Third-party vendors that provide hosting, CRM/lead management, messaging, analytics, or similar services, who are bound by appropriate confidentiality and data protection obligations.
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Legal / Regulatory Authorities: When required to comply with a legal obligation, court order, or governmental request.
We do not sell your personal data to unrelated third parties for their independent marketing purposes.
Data Storage, Security and Retention
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Personal data collected through this Website is stored on secure servers or cloud infrastructure protected by reasonable technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction.
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Access to your data is restricted to authorised personnel and service providers who need it for the purposes described in this Policy.
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Data is retained only for as long as necessary to provide counselling and admission support, to comply with legal obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or anonymised.
Your Rights
Subject to applicable law, you may have the right to:
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Request access to the personal data we hold about you.
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Request correction or updating of inaccurate or incomplete data.
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Request deletion of your personal data, subject to legal retention obligations.
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Withdraw your consent to processing, especially for further communication or marketing.
To exercise these rights, please submit a request via our contact form on the Website, clearly mentioning that your request relates to privacy / personal data.
Contact and Grievance Handling
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For all questions, concerns, or complaints about this Privacy Policy or our handling of your personal data, please contact us through WhatsApp button or the contact form available on the Website (Contact / Apply Now section).
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When submitting a privacy-related request, please mention “Privacy / Data Request” in the subject or message so it can be routed correctly. We will use the email address or phone number you provide in the form to respond to you via WhatsApp, email, or phone call.
We have designated a Grievance Officer / Privacy Contact responsible for addressing privacy-related grievances submitted through the contact form, in accordance with applicable Indian data protection requirements.
Grievance Officer / Privacy Contact
Designation: Grievance Officer
Contact method: Website contact form (Contact / Apply Now)
WhatsApp: You can contact us via WhatsApp by clicking on the icon
Third-Party Websites
Our Website may contain links to third-party websites, including official university websites or partner portals. Those sites have their own privacy policies and practices, and we are not responsible for their content or data handling. Users are encouraged to review the privacy policy of every website they visit.
Children’s Data
Our services are primarily intended for adults who are eligible to apply for higher education programmes. If you are under 18, you should submit your information only with the involvement and consent of a parent or legal guardian, as required under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. The updated version will be posted on this page with a revised Effective Date, and your continued use of the Website after such changes constitutes your acceptance of the updated Policy.
